# Privacy & Data Security Your data belongs to you - here's exactly how we protect it and what we'll never do with it. At i10x.ai, trust is the foundation of everything we build. When you use our platform, you're sharing your ideas, your work, and sometimes sensitive information with our AI models. We take that responsibility seriously - and we want to be completely transparent about how your data is handled. ### Your Data Is Not Used to Train AI Models i10x.ai operates a strict no-training policy. Your conversations, inputs, uploaded documents, and generated outputs are not used to train any large language model - ours or any third-party provider's. Your data exists solely to serve you in the moment it is needed. It is not stored for model improvement, not shared with AI providers for training purposes, and not leveraged in any way beyond delivering your requested results. This policy applies universally across every model available on i10x.ai - including ChatGPT, Gemini, Claude, Grok, Perplexity, and all others accessible through our platform. ### CASA Certification by Dekra Our commitment to security is independently verified. i10x.ai holds a CASA (Cloud Application Security Assessment) certification issued by Dekra - one of the world's most respected independent testing, inspection, and certification organisations operating across more than 60 countries. CASA certification confirms that our platform has been rigorously assessed against industry-recognised application security standards. It is not a self-assessment - it is third-party validation that our security controls meet the bar required to protect your data. ### SOC 2 Compliance - In Progress We are currently pursuing SOC 2 Type I and SOC 2 Type II certification - two of the most comprehensive and widely recognised security frameworks for cloud-based platforms. SOC 2 evaluates an organisation across five trust service criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy. Achieving both Type I and Type II demonstrates not only that our controls meet the required standard at a given point in time, but that they are consistently maintained and effective over the long term. We will update this page as each certification milestone is achieved. ### Have Questions About Your Data? We believe you should always feel confident about how your information is handled. If you have any questions regarding data storage, processing, retention, or security practices, our team is available to provide clarity. {% hint style="info" %} 📩 Contact us at - we are committed to responding to all data and privacy enquiries promptly and transparently. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://knowledge.i10x.ai/privacy-and-data-security.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.